These Terms of Service ("Terms") govern your use of the Prisma AI platform ("Platform"). By creating an account or using the Platform, you agree to these Terms.
1. Parties
These Terms constitute a contract between you ("User") and the individual operator of the Prisma AI platform ("Operator").
2. Service Description
Prisma AI is a B2B/B2C AI-powered interview platform that offers:
- For companies (HR): AI-driven candidate interview invitations, audio/text interview recording, automated AI analysis and scoring, CV evaluation
- For candidates: Practice interviews, CV upload, interview participation, skill assessment
3. Account Registration and Security
- You must provide accurate and complete information when creating an account.
- You are responsible for the security of your account credentials.
- You must be at least 18 years old (or of legal age in your jurisdiction) to use the Platform.
- Corporate accounts may only be used for the legitimate hiring and evaluation activities of the registered company.
4. Payment Terms
Company accounts use the Creem infrastructure to purchase AI credits or subscribe to the monthly Pro plan. All payment transactions are processed by our Merchant of Record, **Creem.
- Web payments are processed via Creem. Credit card details are stored only within Creem's infrastructure; no card data is held on Prisma AI servers.
- The document issued by Creem following payment is an internationally valid payment receipt.
5. Subscriptions and AI Credits
The monthly Pro plan is charged automatically at the start of each billing period. You may cancel at any time; benefits continue until the end of the current billing period.
AI credits are reserved when an interview invitation is sent and deducted from your balance when the interview is completed. Credits for cancelled invitations are refunded automatically.
6. Refund Policy and Right of Withdrawal
- Credit packages: Unused credit packages may be refunded within 14 days of purchase.
- Used credits: Credits associated with a started or completed interview session cannot be refunded. The irreversible nature of AI-generated content means the right of withdrawal does not apply to consumed credits.
- Pro subscription: Cancellation takes effect at the end of the current billing period; no pro-rata refund is issued for the remaining period.
- Refund requests are also subject to Creem's policies.
7. Interview Recordings
The Platform records interview sessions for quality assessment and AI analysis purposes:
- The candidate is notified before the interview begins.
- Sessions are recorded as audio and transcribed in real time.
- Audio recordings are retained for 90 days and deleted automatically thereafter.
- Transcripts and AI reports are retained for 1 year.
- Only the relevant company's authorised HR users and platform administrators have access to recordings; they are not shared with third parties except as required by law.
8. AI-Powered Services
The Platform provides AI-assisted features to support interview processes:
- Autonomous interview: An AI assistant conducts real-time voice interviews with candidates.
- CV analysis: Uploaded résumés are automatically analysed and scored.
- Interview report: An AI-generated evaluation report is produced after each interview.
AI-powered services are for guidance and evaluation purposes only; they do not constitute a definitive employment commitment. The Platform does not guarantee that AI-generated evaluations will be accurate or complete in every case.
9. Intellectual Property
The software, design, trademarks, and content on the Platform are owned by the Operator. Users may not copy, distribute, or use these elements for commercial purposes.
10. Limitation of Liability
The Platform shall not be liable for any direct or indirect damages arising from technical failures, the interpretation of interview results, or hiring decisions. Interview evaluations are advisory in nature and are not binding.
11. Personal Data Protection
Detailed information on how your personal data is processed is available in the Privacy Policy. By using the Platform, you acknowledge that your data will be processed in accordance with the conditions set out in the Privacy Policy.
12. Changes to These Terms
The Operator may update these Terms with prior notice. Continued use of the Platform after an update constitutes acceptance of the revised Terms.
13. Dispute Resolution
These Terms are governed by applicable law. For consumer transactions, you may also contact your local consumer protection authority or relevant supervisory body. Any disputes that cannot be resolved amicably may be submitted to the competent courts.